Refund and Returns Policy
At MSHOPTV, our goal is to provide exceptional online personal training and remote fitness coaching services tailored to your individual needs and goals. We are confident in the quality of our services and offer a 100% satisfaction guarantee. If, for any reason, you are not entirely satisfied with the service provided, we are committed to making it right.
Refund Process:
- Contact Us: To initiate a refund request, please contact our customer support team. You can reach us at support@MSHOPTV.site
- Explanation: We appreciate your feedback and ask that you provide a clear and detailed explanation of why you are dissatisfied with our services. This helps us continually improve.
- Resolution: Our team will review your request and explanation. If you’re unhappy with the service provided within the scope of our 100% satisfaction guarantee, we will process your refund promptly.
Terms and Conditions:
- Refund requests must be made within 7 days of the service purchase date.
- Refunds are only applicable to the service fees paid and will not cover any associated transaction or processing fees.
- MSHOPTV reserves the right to evaluate each request individually to determine if it falls within the scope of our 100% satisfaction guarantee.
- We are committed to providing quality services and encourage open communication to address and resolve any concerns before proceeding with a refund.